Last updated: August 2026
We want you to be happy with your syrup. Because it is a food product, we handle returns a little differently from a store that sells hard goods.
Damaged or wrong items
If a bottle arrives broken, leaking, or you received the wrong size, email info@bigfootfoodproducts.com within 7 days of delivery with your order number and a photo. We will send a replacement or refund the item, your choice, at no cost to you.
Changed your mind
Unopened bottles can be returned within 14 days of delivery for a refund of the item price. Return shipping is at your expense and the seal must be intact. For food-safety reasons we cannot accept opened bottles.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, the sections above apply.
Local pickup
Pickup orders are held at the farm for 30 days. If you cannot make it, let us know and we will either hold it longer or refund you.
How refunds are paid
Refunds go back to the original payment method through Stripe, usually within 5–10 business days of approval.
Questions: info@bigfootfoodproducts.com · 971-237-6469